Authenticity Guarantee

Customer Trust - Lupe & Sabra's Commitment to Authenticity

Customer trust is a top priority for us at Lupe & Sabra, which is why we take pride in collaborating with trusted, authentic brands. We assure you that the items you purchase from Lupe & Sabra are genuine, authentic, and in impeccable condition.

Shopping with Confidence Made Easy

We understand that buying luxury items online can be daunting when it comes to verifying authenticity. However, at Lupe & Sabra, there's one thing we prioritize above all else: Quality.

Our Authenticity Assurance process allows customers to shop with confidence, knowing they'll receive 100% authentic, top-quality products. We employ a three-tiered approach to guarantee authenticity for our customers:

1. Rigorous Partner Screening

Lupe & Sabra works directly with exclusive luxury boutiques across Italy that are not only authentic but also authorized to sell luxury goods. We maintain a stringent screening process to meticulously assess each partner boutique, ensuring they meet our high standards of quality and service. We require every boutique partner to sign a contract confirming the authenticity and excellent condition of the merchandise they send to customers. Furthermore, we regularly review these contracts with designer boutiques to ensure they uphold our stringent requirements. We do not tolerate the sale of counterfeit products, and our boutique partners face immediate removal from our platform and substantial fines if they fail to meet our requirements.

2. In-House Experts

Our team comprises experts with extensive experience in luxury item authentication. They bring their years of knowledge to verify and inspect all products. Our specialists have undergone expert training and scrutinize every detail, including stitches, serial numbers, date codes, engravings, material composition, color, and various other factors. All items undergo thorough inspection and testing to guarantee they meet the manufacturer's highest quality standards, as promised.

3. Money-Back Guarantee

While we maintain a strict authentication process, your trust is of utmost importance to us. Therefore, in the extremely unlikely event that you receive counterfeit items, we offer a 100% Money-Back Guarantee. Please note that only substantiated claims will qualify for this guarantee. If you ever have concerns about the authenticity of products purchased, please don't hesitate to contact us at info@lupeandsabra.com.

Thank you for choosing Lupe & Sabra for your luxury shopping experience!